Registration & Housing Management

If you’re constantly buried with stacks of paper, sticky notes galore, voicemails, emails and requests to “Please register Susie, please change my arrival date, please switch my breakout session to the 8:00 am course,” we feel your pain and are here to help!

We can assist you in managing your attendee registrations and hotel reservations from start to finish. Check these two items off your list and see how nice it is to sleep through the night knowing we have you taken care of!

Registration Management

• Increase Efficiency and Decrease Your Workload
• Customized/Branded Online Registration, Including but not limited to:
  • Complete Event Registration
  • Tour/Activity Participation
  • Dinner/Reception Attendance
• Sterling Guest Services Available for Dedicated Attendee Assistance
• Manage and Organize All Needed Attendee Information in One Place
• Attractive and Professional Platform for Attendee Communications and Data Gathering
• More Cost-Effective and Environmentally Friendly than Mailed Registration Packets
• Customized Reporting Available at Your Fingertips 24/7
• Secure Method for Obtaining Credit Card Payments from Attendees
• Agenda/Breakout Session Management
• Fortifies Budget Tracking and Management
• Customized Attendee Meeting Confirmations
• Personalized Email Communications Throughout Entire Registration Process
• Onsite Registration Team
  • Attendee Check-In
  • Name Badges
  • Itineraries
  • Attendee Questions/Concerns
• Complete Post-Event Analysis and Attendee Feedback

Housing Management

• Single or Multiple Hotel Block Management
• Rooming List Submission and Verification of Accuracy
• Attendee Reservations Accommodated Based on Registration Requests
• Reservation Cancellations Processed with Hotel and Confirmed to Attendee
• Management of Hotel Block Attrition per Final Pick-Up Data
• Customized Attendee Hotel Confirmations
• Incorporates Sterling Guest Services for Dedicated Attendee Assistance
• Onsite Housing Management Team
  • Sterling will act as Hotel Liaison for Your Group
  • Attendee Questions/Concerns
• Hotel Invoice Reconciliation